Refund policy

Return & Refund Policy

All sales are final. We do not offer refunds or exchanges for change of mind, incorrect size selection, or general dissatisfaction with a purchase. Please review sizing charts and product details carefully before completing your order, as no returns will be accepted once an order has been placed.

Damages and issues

Please inspect your order upon reception and contact us immediately at rawstarhelp@gmail.com if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and, if approved, issue store credit. Claims must be submitted within 3 days of delivery with photo evidence of the issue. Claims submitted after 3 days will not be accepted.

Non-returnable items

We do not accept returns or offer refunds on any items, including but not limited to apparel, accessories, sale items, and gift cards, except as outlined under Damages and Issues above.

Order cancellations

Once an order is placed, we are unable to cancel or modify it. Please double-check your order, sizing, and shipping address before checkout.

European Union 14-day cooling off period

If merchandise is shipped into the European Union, customers have the right to cancel or return their order within 14 days of receipt, for any reason and without justification, as required by EU law. The item must be unworn, unused, with tags, and in its original packaging, along with proof of purchase. Approved EU returns will be refunded to the original payment method as required by law — store credit alone does not satisfy this requirement for EU customers.

Questions

For any questions about this policy, contact us at rawstarhelp@gmail.com.